Last updated: August 2026. This Refund and Returns Policy explains what to do if you are not satisfied with a repair or cloning service from Canada ECU.

Workmanship warranty

Every repair and cloning service is backed by a 12-month warranty covering the specific work we performed. If a module we serviced fails due to our workmanship within that period, we will re-service it or, where that is not possible, provide a refund for the service.

Defective or non-working returns

If your serviced module does not work correctly on arrival, contact us within 14 days of receiving it. We may ask for details and diagnostic information, and for the unit to be returned so we can inspect it. Confirmed workmanship faults are corrected at no additional charge.

Non-refundable situations

Because our services involve labour on your original or donor unit, fees are generally non-refundable once the service has been completed successfully. We also cannot refund issues caused by a mismatched or damaged donor unit you supplied, incorrect installation, or faults unrelated to the work we performed.

Return shipping

For warranty returns, contact us first for instructions. You are responsible for shipping the unit back to us safely, and we recommend a tracked, insured method. We cover return shipping of the corrected unit to you.

How to request a return or refund

Email info@canadaecu.com or call 403-613-2627 with your order details and a description of the issue, and we will help you right away.